1. Secure multitenant platform

Data privacy and security are a primary concern for customers and a critical responsibility for their MSPs. At the same time, as an MSP, you must be able to implement and manage distinct solution stacks for individual clients. Virtana supports multitenancy with comprehensive data isolation to meet these requirements.

2. Comprehensive monitoring and management

Virtana empowers you to efficiently monitor, manage, and optimize their clients’ IT infrastructure, including infrastructure performance monitoring, capacity planning, and resource optimization.

3. Scalability

Virtana’s solutions are highly scalable, allowing MSPs to easily accommodate the needs of a growing client base. Whether you’re managing a small handful of clients or hundreds, Virtana can meet your needs.

4. Cost optimization

Virtana helps you optimize costs by identifying underutilized resources, rightsizing infrastructure, and optimizing workload placement. With improved resource utilization and performance, you can reduce costs for your clients while maximizing your own ROI. 

5. Hybrid and multi-cloud support

Your clients have diverse IT environments and hybrid/multi-cloud strategies. With Virtana, you can monitor and manage clients’ infrastructures across on-premises data centers, public clouds, and private clouds.

6. Reliability and performance

Virtana has a proven track record of delivering enterprise-grade monitoring and management solutions with reliability and performance to give you confidence in the solutions’ ability to support your clients’ mission-critical IT operations.

7. Customizable policies

Different clients might require distinct alert routing and handing policies. And noise reduction criteria will vary by organization. With Virtana, customizing policies to meet client requirements and defining alert policies using code is straightforward.

8. Open integrations

For maximum benefits, AIOps solutions must seamlessly integrate with ITSM and monitoring and notification systems. Virtana’s AIOps prioritizes an API-first approach, enabling easy and seamless integration with existing technology stacks.

9. Single sign-on

Virtana can integrate with the SSO solution deployed in your clients’ environments to simplify the authentication process for users. This improves efficiency and the overall user experience while maintaining security.

10. Audit trail

When you are responsible for managing a client’s environment, you need to track changes to demonstrate accountability and compliance. Virtana’s AIOps solution tracks all changes by default and shows the most active users and frequently failed actions.

11. Tool rationalization

The typical enterprise environment uses eight to ten monitoring tools, which can create alert management challenges. With Virtana, you can filter and correlate alerts generated by the various monitoring tools to facilitate the process.

12. Custom branding

Virtana’s solution offers seamless customization options so you can provide enhanced services under your brand to retain authority over your clients’ user experience.

13. Deployment flexibility

Many enterprises prefer not to migrate their data to the cloud. With Virtana, you have the flexibility to deploy the solution within your environment or opt for a SaaS offering so you can make the right choice for your clients.

Virtana: The AIOps and observability choice for MSPs

The Virtana Platform offers MSPs a comprehensive set of monitoring and management solutions designed to help them efficiently manage clients’ IT infrastructure, optimize performance, reduce costs, and drive business growth. Our full-stack observability and AI-powered AIOps monitoring deliver actionable insights into application health, migration, performance, multi-cloud cost management, and monitoring. We work with many MSPs and have built in the multitenant capabilities and billing features you need to support your business requirements. Request a trial

The post Why MSPs Are Choosing Virtana for AIOps and Observability appeared first on Virtana.

Monitoring and management efficiency to streamline operations

As an MSP, you need your as-a-service AIOps platform to allow you to monitor and manage the IT infrastructure—including performance metrics, anomaly detection, and potential issue identification—across diverse environments for multiple clients all from a single dashboard. You also want to be able to automate routine tasks throughout your incident detection, troubleshooting, and resolution workflows. This enables you to focus resources more strategically and deliver higher-quality services more efficiently.

Proactive issue identification for reduced downtime and costs

The sophisticated machine learning and analytics applied by an AIOps platform enables you to predict potential issues before they affect clients’ operations, and to take proactive measures to ensure the stability and reliability of their systems. The analytics capabilities can also be used to optimize resource allocation to reduce operational costs.

Integration with existing tools and processes + scalability and flexibility for enhanced client satisfaction

You need to ensure that your AIOps as a service solution integrates with your existing tools and processes—such as ticketing systems, service desks, and monitoring tools—to leverage your clients’ investments and provide a seamless, unified operational environment. And the solution needs to be scalable and flexible to adapt to evolving needs and requirements, support new clients as you grow, and accommodate fluctuations in workloads. This enables you to deliver proactive and responsive support to your clients, leading to higher levels of satisfaction and loyalty.

Virtana: The AIOps as a service choice for MSPs

The Virtana Platform delivers AI-powered AIOps monitoring for full-stack visibility that delivers actionable insights into application health, migration, performance, multi-cloud cost management, and monitoring. We work with many MSPs and have built in the multitenant capabilities and billing features you need to support your business requirements. Request a trial

The post AIOps as a Service for MSPs: What to Look For appeared first on Virtana.

As an MSP, you need to achieve a delicate balance of service quality, responsiveness, and cost-effectiveness, which can be challenging. AIOps can help you optimize resource allocation to meet customer demands faster and more effectively. More specifically, AIOps can help you:

• Prevent SLA-killers, which cost money, directly through financial penalties and indirectly through lost customers.
• Increase operational efficiency, which can strengthen margins and profitability.
• Make better decisions, which can drive improvements in all areas of your business.

Here are six ways AIOps can deliver these benefits and be a game changer for MSPs.

Prevent SLA-killers

1. Proactive issue identification and resolution

Problems don’t usually strike out of the blue—there’s often a condition or set of conditions that, left unchecked, ultimately lead to an SLA-impacting issue. Even if—especially if—that all happens within a short time frame, you want to be able to spot those problems before they affect your clients. AIOps with machine learning algorithms and predictive analytics allow you to anticipate potential problems and address them preemptively so you maintain consistently high service availability and reliability.

2. Predictive maintenance

Hardware failures can create downtime that’s costly both for your clients and your reputation. Unfortunately, such outages can happen even with the most rigorous planned maintenance strategies in place. Using AIOps, you can analyze historical data to identify patterns that demonstrate performance degradation or indicate potential pending hardware failures. This enables you to proactively perform needed maintenance or replacement activities outside of regularly scheduled windows to prevent unplanned downtime.

Increase operational efficiency

3. Automated operations

The more you and your team can accomplish the same things with less time, effort, and resources required, the more efficient you can be. And accomplishing more with less, trite as that saying may be, opens up additional options for your business—such as taking on more clients or reallocating resources more strategically. AIOps enables you to automate routine and repetitive tasks and processes such as monitoring, alerting, and remediation, so you can streamline workflows and reduce manual efforts.

4. Enhanced security posture

No matter what kind of IT services you manage for your clients, security is paramount. AI-driven security analytics to monitor network traffic, analyze user behavior, and detect anomalous activities enables you to proactively identify and address potential breaches or compliance violations before they become full-blown incidents.

Make better business decisions

5. Optimized resource allocation

Running your business responsibly requires you to balance investments in resources with client needs. Overprovisioning your environment is safe from a client SLA perspective but a waste of money, while underprovisioning keeps costs low but puts your SLAs at risk. Finding that rightsized balance, however, can be easier said than done. AIOps enables you to analyze workload patterns, performance metrics, and utilization trends to select the optimal resources at the best cost to meet evolving business demands.

6. Data-driven insights and reporting

AIOps generates actionable insights and reports based on continual analysis of vast amounts of IT operations data, performance metrics, and SLAs that you can use throughout your business. For example, on the client side, you can use the outputs to demonstrate the value of the services you deliver and provide transparency. Operationally, you can use the insights to drive continuous service delivery and performance improvements.

Differentiate yourself in a crowded market

MSPs can leverage the power of AIOps to deliver more proactive, efficient, and reliable managed services that support business outcomes for their clients—and their own businesses. With so many game-changing use cases for AIOps, MSPs have the opportunity to build stronger client relationships, enhance their reputation in the industry, and stay ahead of the competition.

Virtana: The AIOps choice for MSPs

The Virtana Platform delivers AI-powered AIOps monitoring for full-stack visibility that delivers actionable insights into application health, migration, performance, multi-cloud cost management, and monitoring. We work with many MSPs and have built in the multitenant capabilities and billing features you need to support your business requirements. Request a trial

The post 6 Ways AIOps Is a Game Changer for Managed Service Providers appeared first on Virtana.

If you’ve been keeping up on what’s buzzing in the IT operations and software development space in the past few years, then you know that the concepts of AIOps and observability have been getting a lot of attention. And while they are related, they each address a different aspect of managing and monitoring IT systems.

What is observability?

Observability is the ability to infer the internal state of a system based on its external outputs or behaviors—in other words, what you can observe about the system without directly affecting it. In the context of software systems, observable items include metrics, events, logs, and traces. The purpose of observability is to provide insights into how different components interact and behave to help you understand, debug, and optimize complex, distributed systems.

What is AIOps?

 AIOps—short for artificial intelligence (AI) for IT operations—is the use of AI and machine learning (ML) techniques to enhance IT operations. It involves applying automation, analytics, and ML algorithms to analyze vast amounts of operational data to derive insights, make predictions, and take appropriate action. The purpose of AIOps is to improve the efficiency and effectiveness of IT operations by automating routine tasks, detecting anomalies and issues, identifying the root cause of problems, and providing actionable insights to optimize performance and reliability.

The relationship between observability and AIOps

Observability provides the inputs—visibility and data—about the environment or system. AIOps uses those inputs to automatically perform analysis to identify patterns, anomalies, and correlations. AIOps enhances observability by leveraging AI and ML, as well as automation, to handle vast amounts of data and deliver actionable insights to anticipate and understand issues for more effective troubleshooting, as well as uncover opportunities to improve the reliability, performance, and efficiency of the system.

So, which is better, AIOps or observability? That was a trick question. It’s not an either/or proposition. Observability and AIOps complement each other, and organizations benefit from implementing both in their IT operations and monitoring strategies.

Bring observability and AIOps together with Virtana

The Virtana Platform enables you get applied hybrid observability. What does that mean? It’s AI-powered full-stack visibility that delivers actionable insights into application health, migration, performance, multi-cloud cost management, and monitoring—so you can find and fix problems faster and make better data-driven business decisions. Request a trial

The post AIOps vs. Observability: Which Is Better and Why? appeared first on Virtana.

AIOps Automated RCA with Fishbone Diagrams for MSPs 

Our AIOps platform now boasts an automated Root Cause Analysis (RCA) feature, incorporating Fishbone Diagrams to streamline and accelerate the issue resolution process. Built with Managed Service Providers (MSP) in mind, this game-changing tool simplifies the daunting task of navigating alerts and pinpointing underlying issues, offering immediate insights and a clear visualization of cause-and-effect relationships. The introduction of this feature marks a significant leap towards more intuitive, efficient, and effective infrastructure management. 

Why It’s a Game-Changer

Enhanced Visualization: RCA, in the form of a fishbone diagram, offers a clear and structured visualization of the root causes, making it easier to understand complex relationships at a glance. 

Faster Analysis: By automatically presenting potential causes in an organized manner, our solution drastically reduces the time needed to diagnose and address issues. 

Click here to learn more  

Comprehensive Audit Logging 

Security and operational efficiency are paramount in today’s digital age. Recognizing this, we are introducing Comprehensive Audit Logging, a feature meticulously designed to enhance security and streamline operations. By providing a detailed record of every user action within the Virtana Platform, organizations can now effortlessly monitor, control, and secure their digital environments. 

Why It Matters

Enhanced Security: Every action is tracked, dramatically minimizing the risk of unauthorized access. 

Compliance Made Easy: Adhering to regulatory standards like HIPAA and GDPR is simplified with stringent tracking and auditing. 

Click here to learn more  

On-Premises Storage Array Capacity Management 

As hybrid infrastructures become the norm, managing costs and optimizing resources across both on-premises and cloud environments is increasingly challenging. Virtana’s extension of its Cloud Cost Management capabilities to on-premises infrastructure addresses this challenge head-on, providing a unified view that ensures cost and performance optimization. 

Our Solution: 

Enhanced Analysis: Automated analytics offer detailed visibility into storage utilization. 

Strategic Planning: Insights into storage capacity enable informed decision-making, ensuring optimal resource allocation. 

Click here to learn more

Custom Cloud Governance for GenAI Workloads 

In response to the growing adoption of serverless architectures and Generative AI (GenAI) applications, Virtana introduces custom cloud governance policies. These policies, tailored for platforms like AWS Sagemaker and Azure Cognitive Services, empower organizations to manage their GenAI resources effectively, ensuring efficiency, compliance, and cost-effectiveness. 

Benefits Include

Increased Transparency: Deeper insights into GenAI deployments. 

Risk Mitigation: Proactive identification and resolution of potential risks. 

Click here to learn more

Elevated Application Monitoring Performance 

Virtana’s suite of performance enhancements revolutionizes Application Monitoring, addressing key challenges and enhancing user experience. From improved visibility for headless services in Kubernetes environments to faster initial load times and optimized resource usage, these enhancements ensure that applications run smoothly and efficiently. 

Why It Matters

Enhanced Visibility: Dynamic mapping improves visibility and troubleshooting of traffic to headless services. 

Faster Performance: Optimizations reduce initial load times, enhancing responsiveness and efficiency. 

Click here to learn more  

Enhanced Alert Modules 

Virtana’s Enhanced Alert Modules streamline the monitoring process, offering greater control and efficiency. Features like Daily Alert Renewal for ongoing issues and instant alerts for Azure service state changes ensure that you stay ahead of potential problems, maintaining optimal performance with ease. 

Innovations for Efficiency

Intelligent Alert Management: Keeps long-standing issues in focus without cluttering the dashboard. 

Instant Azure Service State Alerts: Ensures immediate awareness and response to service disruptions. 

Click here to learn more  

Virtana is dedicated to empowering organizations with the tools and insights needed to navigate the complexities of modern IT environments. These latest features and capabilities are a testament to our commitment to innovation, security, and efficiency. Explore these new offerings and discover how Virtana can elevate your infrastructure management to new heights. For more information or to get started, reach out to your authorized Virtana representative today. 

The post Introducing Next-Level Innovations on Virtana’s AIOps Platform  appeared first on Virtana.

As we noted in part 1 of this two-part series, big acquisitions, à la Broadcom and VMware, can be nerve-wracking for customers to navigate. And the health of your cloud operations is as foundational as your ability to monitor your IT infrastructure, so we’ll repeat here what we said in that first article: The good news is that you have time to consider the future, weigh your options, and make thoughtful decisions about how to move forward.

Considerations for VMware CloudHealth customers

First, some more good news: CloudHealth, as noted by Forrester, is a “win” for Broadcom as it looks to leverage the acquisition to diversify its portfolio. In fact, Broadcom has radically simplified the VMware portfolio, with VMware Cloud Foundation to serve as the “flagship enterprise-class hybrid cloud solution for customers to run their business critical and modern applications—in a secure, resilient and cost efficient manner.” However, even before the deal closed, there was confusion about the Tanzu portfolio as the various products, including CloudHealth, were shuffled around. At that point, CloudHealth, which was first rebranded as a part of Aria Operations and now VMware Tanzu CloudHealth, became part of a new Tanzu Intelligence Services category of products. Exactly how this fits into the new, streamlined offering set is still an open question.

Furthermore, it has been reported that some cloud service providers (CSPs) have been notified that their current partnership program will be terminated with no information about eligibility for a new program, other than that it’s “invite-only.”

When thinking about the future of CloudHealth within your enterprise, here some questions to ask yourself:

What CloudHealth capabilities do you rely on?

Even with the stated commitment to the VMware Cloud Foundation portfolio, there’s no guarantee that the scope covered by CloudHealth today will continue to receive innovation focus and investment, which could put your FinOps program at risk. It may be a good time to evaluate what other options are available to you.

Do you work with a trusted partner?

It’s not just the CSPs who had their partnership status pulled. Broadcom terminated all reseller and service provider partner agreements and is requiring existing partners to reapply—with no indication as to whether they will be approved. If you work with a trusted partner, they may not be able to regain their status—or they may decide to de-emphasize their focus on VMware.

How critical is comprehensive and timely customer support?

VMware’s recent layoff of over 2,000 employees raises questions about support resources and coverage, particularly in light of the partner shakeup. While Broadcom stated that they have added higher support service levels for VMware Cloud Foundation, Broadcom does have a history of diminished support after acquisitions.

The Virtana Alternative for Cloud Cost Management

Virtana Cloud Cost Management provides a single view of your multi-cloud environment for ongoing cloud cost optimization and governance that lets you balance performance, risk, and cost.

Virtana provides multi-cloud, per-instance visibility into programmatic discounts, data transfer fees, and instance utilization that provide a near real-time understanding of the true costs of your cloud environments.

The platform is partner-friendly, providing multi-tenancy and multi-tier capabilities as well as reseller billing, including support for two-tier Azure CSPs that allows partners to present the right price to their customers and seamlessly pass some of the appropriate discounts.

We believe that support is just as important as technology, and we invest in delivering great customer service and making it easy to do business with us. Part of that is allowing you to work with your preferred partner.

And innovation continues to be a strong focus and is a driving factor in our industry leadership.  

Contact us to learn more—or try Virtana for yourself.

The post The Path Ahead for VMware CloudHealth Customers appeared first on Virtana.